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Privacy Policy

This Privacy Policy explains how FRAME 2 FRAME MOVIES, operating the OTT streaming platform, collects, uses, and protects user information. It is designed in compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

By accessing or using the platform, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Payment-related details

Account Information

  • Username and password

  • Subscription details

  • Viewing preferences

Device & Technical Information

  • IP address

  • Device type

  • Browser type

  • Operating system

  • App usage data

Payment Information

Payments are processed through secure third-party payment gateways. We do not store full card details.

2. How We Use Your Information

We use collected data to:

  • Create and manage user accounts

  • Provide streaming services

  • Process subscriptions and payments

  • Improve platform performance and user experience

  • Send updates, notifications, and service-related messages

  • Respond to user queries and support requests

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences

  • Enhance platform functionality

  • Analyze usage patterns

Users can disable cookies through browser settings, though some features may not function properly.

4. Sharing of Information

We may share information with:

  • Payment gateway providers

  • Cloud hosting services

  • Technical and service partners

This is done only when necessary to operate the platform.
We do not sell or rent personal data to third parties.

5. Data Security

We implement appropriate security measures to protect user data from unauthorized access, loss, or misuse.
However, no online platform can guarantee complete security.

6. User Rights

Users have the right to:

  • Access their personal data

  • Correct inaccurate information

  • Request deletion of their data (where applicable)

Requests can be made through our support or grievance contact.

7. Children’s Privacy

Our platform does not knowingly collect personal data from individuals under 18 without parental supervision.
Parents/guardians may contact us to remove such data if necessary.

8. Third-Party Links

The platform may contain links to third-party websites.
We are not responsible for their privacy practices.

9. Data Retention

User data is retained only as long as necessary for:

  • Providing services

  • Legal and regulatory compliance

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Updated versions will be published on the platform.

11. Governing Law

This Privacy Policy is governed by the laws of India.
Any disputes shall fall under the jurisdiction of courts in Kerala, India.

12. Contact Information

FRAME 2 FRAME MOVIES OTT PLATFORM

Email: frame2frame@gmail.com
Phone: 7559999696 / 9446818943 / 9447504409

Office Address:
Madhura House
Santhigiri Near Old Age Home
HMT Colony P.O
Kurura Road, Kalamassery
Ernakulam, Kerala – 683503
India

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