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Refund and Cancellation Policy

This Payment Policy governs all payments, subscriptions, billing, and refund practices for users of the FRAME 2 FRAME MOVIES OTT platform.

By purchasing or subscribing to any service on the platform, you agree to this policy.

1. Payment Methods

All payments are securely processed through Razorpay.

Users can make payments using:

  • Debit Cards

  • Credit Cards

  • UPI (Unified Payments Interface)

  • Net Banking

  • Wallets (supported by Razorpay)

We do not store sensitive financial information such as card details.

2. Pricing & Billing

The platform may offer services through:

(a) Subscription Model

Users pay a recurring fee (monthly or yearly) for access to content.

(b) Pay-Per-View (PPV)

Users pay individually for specific content.

(c) Ad-Supported Access

Some content may be available free with advertisements.

All prices are displayed in INR (₹).
Applicable taxes (including GST) will be charged as per Indian law.

3. Subscription Terms

  • Subscriptions may auto-renew unless cancelled by the user

  • Users can manage or cancel subscriptions via account settings

  • Cancellation becomes effective at the end of the current billing cycle

  • No partial refunds will be issued for unused subscription periods

4. Payment Confirmation

After a successful payment:

  • A confirmation email/SMS will be sent

  • Content access will be activated immediately or within a reasonable time

If payment is deducted but access is not granted, users should contact support immediately.

5. Failed or Declined Payments

The platform is not responsible for payment failures caused by:

  • Bank authorization issues

  • Insufficient balance

  • Network or technical errors

  • Incorrect payment details

Users may retry or use an alternative payment method.

6. Refund Policy
General Rule

All payments are non-refundable, except in specific cases.

Eligible Refund Cases

Refunds may be considered if:

  • Payment is deducted but content is not accessible

  • Duplicate payment is made

  • Platform-related technical errors prevent access

Non-Refundable Cases

Refunds will not be provided for:

  • Change of mind after purchase

  • Partial viewing of content

  • Dissatisfaction with content quality or storyline

  • Subscription cancellation during active period

  • User-side internet or device issues

7. Refund Process

  • Refund requests must be submitted within 3–5 days of the transaction

  • Users must provide transaction details (Order ID, date, amount)

Approved refunds will be processed via Razorpay to the original payment method.

8. Refund Timeline

  • Processing time: 5–10 business days

  • Final credit depends on the user’s bank or payment provider

9. Chargebacks & Disputes

If a chargeback is initiated:

  • The platform may suspend the user account

  • Access to purchased content may be revoked

Users are encouraged to contact support before raising disputes.

10. Fraud & Misuse

The platform reserves the right to:

  • Cancel suspicious transactions

  • Block accounts involved in fraudulent activity

  • Take legal action if necessary

11. Price Changes

The platform may update pricing at any time.

  • Existing subscriptions remain valid until expiry

  • New pricing applies only to renewals or new purchases

12. Taxes

All payments are subject to applicable Indian taxes, including GST.
Invoices will be generated as per legal requirements.

13. Limitation of Liability

The platform is not responsible for:

  • Payment gateway downtime

  • Banking system failures

  • Delays caused by third-party services

14. Contact for Payment Issues

For payment or refund-related queries:

FRAME 2 FRAME MOVIES
Email: frame2frame@gmail.com
Phone: 7559999696 / 9446818943 / 9447504409

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